Terms of agreement Open Seminar Couse:

1. General

   1. Fee is exempt from 21% VAT: Authorized institution for short professional education
   2. Fees include: Lunch and coffee / tea, One group dinner + evening activity per module
   3. Accommodation is not included
   4. Materials will be provided and are included in the fee
   5. Materials are the property of CIC unless otherwise stated and only for personal use
   6. All information provided by participants is treated confidentially by CIC and its trainers and employees who are bound by non-disclosure agreements for confidential information
   7. If your application is approved, you will receive a registration form within a week which will include details regarding payment
   8. Registration will be confirmed within two weeks after payment has been received
   9. Your signature of the application form indicates acceptance of the general terms of agreement of CIC

2. Cancellation policy

   1. After the date of the signing of the agreement in the application form, the applicant has 14 days, without fee, to cancel
   2. In the event of an insufficient number of participants, CIC reserves the right to cancel the seminar up to one month before the beginning of the seminar. The full refund will be made within 30 days of the cancellation
   3. A cancellation on the part of the participant will be acknowledged within a week of receipt
   4. For a cancellation received more than 14 days after signing the agreement and before two months before the beginning of the seminar, a refund - less charges of 10% of the registration fee - will be made within 30 days after the cancellation has been received
   5. After the two-month period before of the beginning of the seminar there is no refund

3. Complaint procedure

   1. In case of a complaint against CIC, please contact the CIC Office Manager – Jorge Diaz at + 31 20 6242212 - to make an appointment within a two-weeks to discuss the issue. CIC will confirm receipt of the complaint within four weeks of the phone or email communication
   2. The complaint and resulting procedure will be kept confidential
   3. If the issue cannot be resolved internally within one month of the initiation of the complaint, an independent legal advisor from Zaan Advocaten, (Mr. Peter Wieringa, Westzijde 318, Zaandam, tel: 075 631 3121) will be consulted and you will be advised of this at least one month after the start of the complaint procedure. If more time is needed for research, you will be advised of the reasons for the delayed procedure within one month of the original complaint
   4. The final decision will be accepted, and the consequences handled by CIC. Complaints will be archived for seven years
   5. Any agreed restitution will be paid within 30 days of the date of the final decision